This FAQ is for GUIDANCE ONLY!

Credits do not expire!

Once purchased, Credits CANNOT be Refunded nor Transfered no matter the reason.

Please
test our IPTV before purchasing.
Have you looked at the entire Reseller page?
Many questions have already been answered there.

Yes, I have studied everything.

OK: In short:
First, take a 24H test, then see what the server/package that may be your first choice offers.
Then take a test from our other server/package, and see what it offers.
You can find a list of countries included in each package separately on the reseller page. You can get a detailed list along with the complete content by requesting a free test on the Contact page.
Of course, they do not offer the same.
One has something more, another less, etc.
There are differences.
Please, in the TEXT field, explain that you are a New Reseller.

Okay, and then after that, what do I do next when I decide on one of them?

When you decide which one, you take (buy) one of the credit packages that we offer.
You can make payments via Cryptocurrency directly on the Reseller page, and you can find other payment methods at the bottom of the Reseller page.
After payment, you get your own panel on the internet in the form of a website, and your login details to the aforementioned Reseller TV panel and on it the credits you have purchased.
You then have the right to make free tests for your users. For those who buy and pay you, you convert that test into a paid line.
You will spend a certain number of credits to make one paid line. You top up your credits through us by purchasing one of the credit offers.

We also have our own separate website for support (assistance) for resellers and end users.



YES for most!

Yes. Help can be provided.
Please FIRST browse our Instructions website for your questions, before contacting us.
We, as your Reseleer, have provided you an abundance of How To's and Q&A.
For example:



If you do find any issues with: bad TV channel/s, Lines issues, VOD-s issues, PANEL issues and similar, please contact us by email or by using Contact form on our Contact page.

We will make an internal test using data you provided.
If the isuues is the same on our side, we will contact either Admin or Tecnical staff.

Please be patient with the responce and/or solution.

Thanks
Yes and No.

Please, BE SURE to give a new potential client 24H test BEFORE they make a payment, thus before you spend your credit/s creating a paid line. If necessary, have them do another 24H test (create another one on the panel).

Yes = If you have created a paid version of the line (you have spent credits) for multiple months, a refund in the form of credits can be obtained on your panel for all UNSTARTED months. A refund in the form of credits CANNOT be obtained even if it is the first day of use of paid line.

No = If a paid version of the line is created (you have spent credits to create it), for each month that has allready STARTED, a refund in the form of credits cannot be obtained. Even if it is only the first day of use.

Please, contact US (ExYU Team) via regular communication for a refund of credits.

These are the rules for all resellers who are considered not to be abusing the credit refund system at the sole discretion of the panel Administrator.
The price depends on what you want.

Currently (year 2022), hosting renewal for one year is about 30 EUR.

Domain price depends on which Domain Name you want. Current prices can be seen on reseller page by clicking on button: Domain prices
Unfortunately, ONE ExYU Premium Server does NOT offer 24/7 technical support. At least not for now.

But, if there is a need to report a Channel or VOD, YOU as a reseller are REQUIRED to triple check the report itself BEFORE any action you plan to take to report a malfunctioning feature.

Please check this FAQ and video instructions on the Reseller page about:
- How to properly do a multi-step test on a Channel/VOD/user line
- What to do if the "report" turns out to be legal
- How and to whom to report a Malfunction, if the previous step failed

Currently, ONE ExYU Premium server mainly focuses on ExYU countries and countries where people from ExYU have mainly migrated.
These are, according to the ONE ExYU Premium server Admin: Germany, Austria and Switzerland.

Please be aware:
The other countries on the list come from the "exchange" so some live TV channels may not work all the time. The Admin has no influence on them.
If there is a need to report a Channel or VOD, YOU as a reseller are RESPONSIBLE for triple checking the report itself BEFORE any action you plan to take to report a malfunctioning feature.
Please also check the video instructions on the Reseller page about it.

Proper verification of Live TV channel/VOD/Customer line at your end (reseller):
Do them in this order. If the first option didn't work, move on to the next one.
Note:
You can suggest this same test to the user. In the event that everything works as it should on your end, then with this user test it is possible to solve the problem, or at least to get information about where the problem actually is.

1. Enter user data in an IPTV application of your choice. If possible, select the IPTV application that the user wants to use to start the test.
2. Select the option: "REFRESH" on your IPTV player to refresh the channel list. Try running the content in question.
3. Delete the line in your Smarters PRO player (i.e. the app you were already using) and re-enter your login details and try again.
4. Reinstall the IPTV app. Uninstall/delete the Smarters PRO app (i.e. the app you were already using ) from your device, RE-DOWNLOAD the latest version and install it. Then simply re-enter your IPTV login details and try again.
3. Try another IPTV app on the same device. (SmartTV devices: Have you tried the app : IPTV SmartONE?): Try again with another app.
4. Try on another device, but also with another app.
5. Try on another device with the Smarters PRO app (i.e. the app you already used), but with a different ISP- in (Internet Service Provider).
Example: A stable 4G mobile network will be good. or maybe the best option, for the purposes of your test. TURN OFF WiFi on your phone and connect to a 4G mobile network. Try now.
6. Try on another device and with another app, but NOT Smarters PRO (i.e. the app you already used), and now again on a different ISP (Internet service provider), not the one you normally use.
Stable 4G mobile network will be good for testing purposes. TURN OFF WiFi on your phone and connect to a mobile 4G network.
7. Try using a quality paid version of a VPN (most VPN services offer a free or 30-day money-back trial). Inside the VPN app, select the same country you are currently in.

Nothing worked. Live TV channel/VOD/user line, neither for me (reseller) it doesn't work properly.
Watch the Video on our Reseller page on how to "Restart Live TV Channel/VOD". You can only do the "Restart stream/VOD" option ONCE!! By restarting the stream, you restart the stream for ALL users currently watching this stream!!
If restarting does not solve the problem, please contact us (ExYU team) via regular communication.

The customer line is not working for you or the user?
Please contact us (ExYU team ) through regular communication.

We check everything on our side, and if the same problem is on our side, WE file a report to the Technical Service.
Expect solutions.

How long will it take?
It all depends on the severity of the problem and the technical ability to fix the problem.
Live TV section:
It is not possible to edit the channel list as you wish on the TV panel itself.
Only countries and subfolders (e.g.: sports, documentary, etc. as much as the TV panel allows) can be selected or de-selected to be added or not to the line for your customer, but not channel by channel, nor is it possible to rearrange the list into some of your newly created folders.

Some really detailed editing is probably only possible when you buy a TV panel for yourself, and then do whatever you want and how you want on it as an administrator. You get your streams, etc.

However, the customer can customize their IPTV list themselves using one of the many tools for that purpose. You can find an explanation on our support website at the following link:
Yes! In the Live TV section you can create/insert only the countries that your customers need. But NOT channels one by one. The ENTIRE list in the selected country, or nothing from that country.

VOD section:
It is possible to select folders or subfolders as much as the TV panel allows. Generally, YES. It is possible to select only, for example: ExYU VOD-s.
If the domain URL does not work due to ISP blocking (e.g. http://nas.....net:8080) you must tell the user to use a VPN, so that the client can still use the purchased service.

This is a constant and eternal battle between us and all ISPs in the world.

We recommend that you tell your clients what they will gain if they USE a VPN and what they will gain/lose if they do not.

As we mentioned earlier the advantages of using a VPN with IPTV, then you know why.

You can also buy a VPN as a reseller with an unlimited number of connected devices, and then share the Login with them.

Useful links for you:


There are actually some very very cheap VPN deals:
(We can help decide and instruct you How to share your own VPN account with your customer)

You have probably heard also about: DNS and SmartDNS?
Regarding the differences between DNS and SmartDNS and finally VPN, you can check information about this at this link:

There are many more good instructions and recommendations on our Support Website:
Our website has OUR payment options that we thought were good for us and our customers.

You,
You can arrange any payment method that you feel is suitable for your customers. How you do it is up to you.

Also, you can NOT charge your customers using OUR website!
Yes.
It can be used in ANY country in the world unless the local ISP blocks IPTV, then the user will need to use a VPN to access the IPTV network.

The line can be installed on UNLIMITED number of devices, but can ONLY be watched/streamed on ONE device at any time, regardless of whether the line is on the same IP, in the same house, on the same router/wifi, etc.

If this is not respected, the system will block (lock) the user, and they will have to buy the line again.
There is a 99.9% probability that the line will not be reset (unlocked)!

The line may not be blocked (locked) if it happens for a second or two, or once / twice during the entire use, but if it happens again and again, it will cause a permanent ban of the line.

Please make sure your customers are aware of these simple rules and what will happen if they are not respected.

Special note for resellers!

Restreaming/Reshare is not allowed!

If the system detects any Restreaming/Reshare attempt, the panel user will be immediately banned, and YOUR panel will be permanently disabled. There is also a HIGH possibility that if a Restream/Reshare is detected, your Reseller panel will be banned the very first time a Restream/Reshare is detected.
No financial refund and/or credit refund will be given!

Please consider this note as a final warning.
Thank you for your understanding.
In our humble opinion, instant activation of the line is NOT a good idea.
It needs to be done manually, and a free test should be sent to the new client, so that everything is set up on the client's side first and the quality of the line itself on the user's side is tested, and (just as our advice) so that the new client can see what is offered before purchasing a package.

Why is it not "instant"?

- The line may not work on the customer's side on the first try.

- The customer has made a bad line setting on their device or IPTV application, so checks may be needed on both sides. Both the client and you as a reseller.

- The client's ISP (Internet Service Provider) blocks IPTV.

There are many cases where the customer's ISP intentionally shuts down IPTV all the time or only at certain times of the day or week or only certain channels (Yes, it happens!) These IPTV "throttles" are intentionally and strictly aimed only at IPTV, while the rest of the internet traffic works normally. Yes, it happens! This is what ISPs do, to discourage new customers and make customers think IPTV is not working properly, rather than actually being blocked by their ISP.

- The PAID line and its activation must or at least should be done only AFTER a successful test. We have already mentioned some reasons.
But that doesn't mean it will work forever and always work correctly, IF e.g. the customer's ISP initiates the above ISP blocks later, but... That is still out of your (reseller's) control.

- It is suspected that ISP blocks are involved?
You should try it with a VPN!

- Furthermore, it is necessary to monitor as many requests for free testing as possible

After a certain amount of time in business, you will probably notice that you start getting these "ETERNAL TESTERS" every now and then, as we at exyuiptv.eu call them.

What are "eternal testers"?
Some people request a free test for 24 hours, watch their IPTV for 24 hours, then tomorrow they simply create a new email and request a free test again. and so on and so forth... But they never buy.

Some people would just request a free test during a major sporting event, watch that game, and NEVER come back to make a purchase.

Again, the next major sporting event is on the horizon. They create a new email, send a request for a new test from the new email, watch the game, and of course never come back to buy the test line.
The next sporting event, all over again.

You need to somehow find a pattern, a similarity, and a match, who has already requested the test, and ignore or block it somehow.
Unfortunately, no.

As of August 2022, due to the high potential for abuse of the "Test Reseller Panel", we are NO longer offering this option.

However, we have lowered the prices on the Basic Credit Plan, and most other plans, to enable both new and existing resellers to purchase much more credits at a noticeably lower price.

This way, you will be able to invest a significantly smaller amount of money to open your new Reseller TV panel, and at the same time your earnings will noticeably increase.

We can assure you that the panel and its content operate under HIGH optimization with a rate of 99.9% uptime in every country in the world!
Supports almost all Devices:

1. Android devices = ALL
2. SmartTV = ALL
3. Enigma2 = ALL
4. DreamBox = ALL
5. iOS = ALL
6. MAG Linux Devices
7. MAG Android = ALL
8. Gaming Consolas = ALL (support depends on the Console manufacturer)
9. FireTV / FireStick = ALL
10. PC & MAC
11. Formuler Box
12. BuzzTV
13. TVIP Box
14. MAG Emulators = ALL (Here, all depends on stability and quality of the app used itself, and the device quality!)
15. GigaBlue
16. Octagon
17. StarLive
18. MediaStar
19. Ariva
20. Spark
21. Geant/Starsat/Tiger/Qmax/Hyper/Royal (old)
22. Fortec999/Prifix9400/Starport
23. Revolution 60/60 - Sunplus
24. Starsat 7000
25. Zorro
...
Yes, of course!

Click on "Renew/Extend/Edit" and simply add more months to the current subsription line.

Confirm
There is no IPTV server that works equally well with absolutely all IPTV Players. It might not work at all on some IPTV players. We will explain why later in the text.

Server and streaming is NOT limited to ONLY ONE IPTV player! But from the aspect of better streaming quality, it might be limited to some of better IPTV Player developer quality.

Depending on the client's device, you should try the streaming quality on this and that IPTV player, and find which IPTV player works best on the client's device, and whether there are any ISP (Internet Service Provider) blockages at the client's ISP, which will require a VPN every time you use IPTV, etc.
Some IPTV Players may give you better performance than others. Or simply "tuning" (tweaking) the IPTV Player itself will do the trick to get much better results.
We have already described most of them and provided user instructions/suggestions on our page: "Instructions" that you can find in the Main Menu on our website.

We cannot repair someone else's IPTV Player. If the problem is with the IPTV Player compatibility itself, then it is the responsibility of the IPTV Player developer to fix their player, not the server's technical staff.

Some IPTV Players, like the Smarters PRO player on Samsung or LG Smart TV devices, require each server to pay them a monthly or annual fee, and some only ask for a one-time fee to add a server DNS (Portal URL) to their application. Once the DNS is added and the payment continues properly, users who want to use only and strictly e.g. Smarters PRO app on your e.g. SmartTV, they will be able to watch IPTV on their SmartTV using the desired Smarters PRO app.
E.g. The Smarters PRO app is free for the end user to download and use, but that's why they force IPTV providers to pay them a fee so that their IPTV can also be streamed on this app.
If the server doesn't want it, their IPTV service will simply NOT work on their app.

Such manipulation is absolutely NOT acceptable and the server does NOT agree to this type of extortion.
But, you as a Reseller, can comunicate with certain Developer of IPTV app to add your own DNS (that is connected to your Reseller panel), to add your DNS to the list of supported DNS-s on their app. So, this is up to you, if you want to satisfy your customers needs this way too.

So, the server WILL work with some IPTV Players and might not with others. Feel free to test the service yourself on many apps.

And we have already given you several answers as to why this is so.

So, the final answer to your question is: YES and NO.
It depends on the devices themselves.

In any case, we always recommend our official apps.

Apart from the official one, you can check our instructions page on our website which will take you to our support website for answers (Support website is at: htpps://tvexyu.com) and select your device to see what additional apps we recommend.

for example:




It is not possible to edit the channel list as you want on the TV panel itself.
Only countries and sub-folders (eg: sports, docu, etc. as much as the TV panel allows) can be selected or de-selected to be added or not to the line for your customer, but not channel by channel, nor is it possible to rearrange the list into some of your newly created maps.

Some really detailed editing is probably only possible when you buy yourself a TV panel, and then do whatever you want as an administrator on it and how you want. Buy your own streams etc.

However, the customer can customize his IPTV list using one of the many tools for this purpose. You can find an explanation on our support website at the following link:


Of course, since you are doing this yourself, we are not responsible for the regular update of channels from the server, because you are changing the list. It is possible that sometimes it will be necessary to recreate your "special" list.

However, you can solve this in a simpler way. Simply use, for example, the SmartersPRO application in which you add your channels to "Favourites" and you will get a special folder called "Favourites" at the top above the maps of all other countries in which ONLY your channels are. For the SmartersPRO application and adding channels to "Favourites", see this link:

Many other IPTV applications also have this "Favourites" option.
You can buy yourself a line for the credits you purchased and use it for Example: internal tests.
Yes
24H tests can be created every day. Unlimited number for now.

But! Watch out for "eternal testers" who usually come on weekends to watch TV or a good sports game when they are not at work, but never buy a TV from you.

The next day they just create a temporary email or a new email and ask for another test, and so on indefinitely.
This behavior is unacceptable to anyone.

Don't let your REAL customers suffer because of these rude people!!
Unfortunately, according to Admin, no.

Adding more Live channels would increase the cost of maintaining the server, and therefore the cost of credits.

While some resellers wouldn't mind this, others might.

Then, when the cost of credits goes up, the price for end customers will likely have to go up as well.

Again, while some customers wouldn't mind this, others might just.
Unfortunately, we as a Reseller cannot influence this.

The server is constantly adding new VOD content to its offer.
We just have to be patient for new releases/titles to be added.
Create a "Ticket" on the "Helpdesk" link to request something like this.
The FULL title of the Movie and/or Series (Original Title) is required.
The official URL link to the mentioned movie/series would be very helpful if your Ticket is considered, of course.
Example URL:
https://www.imdb.com/title/tt1745960/
If a certain Subtitle in certain Language is desirable to be added aswell for you and your Clients, please add this to your request.
If you fail to add enough data to your request, your request will probably be ignored by Techical staff.

Wait for a reply.

If the technical staff thinks this would be helpful, it will be added.
How fast?
Ask the technical staff.
No Restreaming/Reshare allowed!

If the system detects any attempt to restream/reshare, the user on the panel will be immediately banned, and YOUR panel will be permanently disabled. There is also a HIGH possibility that if Restream/Reshare is detected, your Reseller Panel will be banned the first time Restream/Reshare is detected.

No financial refunds and/or credit will be given!

Please consider this note as a final warning.
Thank you for your understanding.